Co-work trend: A boon for the office market?

June 15, 2019: As the volume of office space in the Klang Valley rises, competition in securing tenants has become more intense.

According to data from the National Property Information Centre (Napic), Kuala Lumpur office space totalled 8.89 million sq m in 2018, which saw the average occupancy rate drop to 79.7% from 80% in 2017.

Selangor also experienced a dip in office occupancy. The state recorded a 74.1% occupancy rate in 2018 for a total space of 3.75 million sq m compared with 75.5% in 2017.

Overall, Malaysia saw an addition of 250,938 sq m of office space in 2018, bringing the total volume of office space in the country to 21.84 million sq m. The occupancy rate in 2018 slipped slightly to 82.4% from 83.3% in 2017.

To attract tenants, newly completed office spaces are equipped with various modern lifestyle features, and with few takers from companies, many new office owners are turning their vacant spaces into co-working spaces.

Indeed, many conventional office owners or developers in Malaysia are creating co-working spaces in their developments either by venturing into the business and creating their own brand or through joint ventures with established service providers.

Co-labs The Starling is now a sharing office for freelancers, business owners and employees from various industries. (Photo by Co-Labs)

For instance, UEM Sunrise Bhd has partnered Australia-based Blackwall Ltd to bring in the first Wotso Workspace with a space of 14,000 sq ft to the developer’s Mercu Summer Suites commercial development on Jalan Cendana, Kuala Lumpur.

Wotso’s presence in Mercu Summer Suites not only helps to absorb a part of the office space in the commercial development but also helps to bring in the crowd to the office building, exposing it to more potential business opportunities.

Meanwhile, home-grown co-working space company Common Ground has partnered with Petronas Dagangan Bhd — the marketing arm of Petroliam Nasional Bhd (Petronas), to open a co-working space at The Place @ Ampang at Jalan Kolam Air Lama, Selangor.

Shopping malls with ample space and lifestyle elements are also ideal places for co-working spaces, considering the amenities available at their disposal, especially the retail outlets, F&B choices and car parks.

For instance, Paramount Corp Bhd, through its subsidiary Paramount Coworking Sdn Bhd, has taken up 20,000 sq ft on the fourth floor of Starling Mall in Damansara Uptown, Petaling Jaya, Selangor to house its Co-labs co-working space.

In August this year, Co-labs The Starling will add 15,000 sq ft on the same floor and the extension will be called Co-labs The Starling Plus, providing premium offerings.

Ma: Co-working spaces will breathe new life into older buildings with improved footfall. (Photo by Daniel Ma)

Demand for flexibility

Nawawi Tie Leung Property Consultants Sdn Bhd director and head of valuation Daniel Ma observes that the demand for co-working space is on the rise in Malaysia, in line with the global trend in co-working space.

“They do not only cater to individuals or start-ups as there is a rising number of Malaysian corporations and multinational companies (MNCs) that are looking at setting up an office within co-working spaces,” he tells

For instance, Malaysia’s largest snack company — Mamee Double Decker (M) Sdn Bhd will be moving its Kuala Lumpur office to new luxury co-working space by Colony called Colony@Mutiara Damansara in Petaling Jaya.

Besides, regional startup — Carsome Malaysia will also be moving its headquarters with 150 people to Colony@Mutiara Damansara.

The 19,000 sq ft Colony@Mutiara Damansara is located at the KYM Tower. It has secured 81% occupancy to date, prior to its expected opening this July.

Convenience and cost efficiency

According to Knight Frank Malaysia corporate services executive director Teh Young Khean, the three pull factors for companies to take up co-working spaces are: flexibility; hassle-free and cost efficiency.

The conventional way of setting up an office, Teh explains, requires long-term tenancies and renovations or fit-outs that incur cost even before the business operation starts.

Other considerations include the location of the space — whether it is easy for its staff to commute and meet up with clients; and facilities such as pantry, WIFI connection, printers and car parking space.

Colony has carved its niche as a luxury co-working space provider. (Photo by Colony)

The flexible lease arrangement on a quarterly or yearly basis offered by co-work space providers also allow for less commitment and more flexibility for the client especially for start-ups who are uncertain if their business would work out.

This model also attracts companies that are expanding and need more office space for their project teams to be located in various places, adds Teh.

Another advantage of co-working spaces is that it could open doors to more business opportunities as those sharing the space may be from different businesses, allowing for networking to happen in ways they may not have before.

Rejuvenate older buildings

Innovation could work magic, if the owners of older buildings could tap into the current co-work space trend, they could create renewed vibrancy for their buildings, especially considering the current office space oversupply challenge.

Nawawi Tie Leung’s Ma says having a co-working space in an old building could breathe new life to the building as it could raise footfall to the place. It would be easier for the building owner to lease out the remaining spaces once traffic rises.

However, Ma believes that having co-work spaces in a previously vacant building would not be a viable solution for the owners in the long run because most co-working space operators would negotiate for a longer lease, preferably 10 to 15 years for a substantial net lettable area (NLA). In return, they would expect other freebies such as rent-free periods.

Teh: Being flexible, hassle-free and cost-efficient are the key factors that attract companies to consider co-working spaces. (Photo by The Edge)

“If the rent-free period is rather long, the net rental in the long run would be compressed and the building owners might not be able to maximise their returns once the office market picks up,” he elaborates.

Knight Frank’s Teh opines that co-working spaces can offer hard-to-let properties an opportunity to reposition themselves.

“It can be seen as a symbiotic relationship – developers get to loosen their office inventory while tapping into a new market that include freelancers, small and medium enterprises, entrepreneurs and others,” he elaborates.

In terms of resolving the current office oversupply, Teh reckons that rather than leaving them empty, co-working or serviced office spaces can help ease the pressure as operators usually take up a minimum of one floor or more in a building.

“However, the challenge is whether the building owner is willing to invest in improving the facilities in the building to make it attractive to co-working space operators,” he says.

Success factors

For a co-working space to successfully rejuvenate an old office building, there must be some fundamental factors in place, such as location, facilities and proximity to amenities.

Co-work space users often go for locations that are close to their clients or in areas that make sense for their business strategy. For instance, oil and gas service providers prefer co-working spaces located within walking distance of Kuala Lumpur City Centre.

To stand out from others, Teh notes that co-working space operators could consider adding other features, such as in-house apps (smart booking system) and other amenities like a gymnasium, recreational facilities and shower room, to attract customers.

For SMEs, although there are cheaper options such as renting the upper floor of a shoplot as an office, Nawawi Tie Leung’s Ma notes that co-working spaces are attractive to SMEs as they offer added services such as a proper lobby and reception area with reception service.

“Lifts, round-the-clock security, maintenance of building services and regular cleaning of common areas also make co-working spaces attractive,” he adds.

Branding is also important as some companies, especially MNCs, as well-established co-working space operators with a global presence may also allow its members to access workspaces in various cities around the world.

The luxury workspace

As the co-working trend spreads, some space providers have carved a niche for themselves serving the premium market by introducing luxury co-working spaces for high net worth individuals.

To draw consumers away from conventional office spaces, niche players would provide value-added services such as the Google Home system, smart desks with wireless charging, motion sensors, minibars, access to a private gymnasium and pool and will have their interior luxuriously designed by interior designers, says Ma.

The luxury co-working space is similar to hotel-standard offerings while some offer ultra-luxurious workspaces targeting the rich and famous.

Ma cites Colony for example. Colony’s Jamestown Suite @ KL Eco City is the first of its kind workspace equipped with a fully-stocked mini bar, a lounge sofa set, a flat screen TV and even a personal butler service. The less than 300 sq ft workspace is for one person and the monthly rental starts from RM10,000.

“Co-working space or serviced office space operators are starting to look beyond simply providing a funky or functional space but they are looking at space as a service.

“With their aim being to attract medium to large clients as well, co-working spaces are moving towards the enterprise model or the Core and Flex model to attract different kinds of occupiers,” says Knight Frank’s Teh.

Flexible workspaces can increase speed to market 

The latest Global Workspace Survey research by International Workplace Group plc (IWG), found that flexible workspaces increase speed to market and help businesses consolidate portfolios, ultimately causing a ripple effect across the economy from core businesses to supply chains.

Listed on the London Stock Exchange, IWG (formerly Regus) is a multinational serviced office and co-working space provider. Its Global Workspace Survey is based on the opinions of more than 15,000 business leaders across 80 countries. As high as 80% of respondents, when faced with two similar employment offers, said they would choose to turn down the one that did not offer flexible working.

“Many companies have been quick to realise the benefits of flexible working as it allows employees to work in huge numbers of locations around the world and improves productivity, job satisfaction, talent retention and business performance.

“Indeed, many employees now consider it to be the “new normal” when looking for the next step in their careers – the demand for flexible working is increasing year-on-year and is showing no signs of slowing,” said Vijayakumar. 

Tangarasan, Country Head for IWG Malaysia, Brunei and Indonesia in a recent press statement.

This story first appeared in the pullout on June 14, 2019. You can access back issues here.